You asked and we listened. APPELLES now provides two packaging options at checkout to suit your needs (at no extra cost).

Our sustainable packaging helps reduce waste and our impact on the environment while the signature gift wrapping is perfect for those special occasions.

Sustainable Packaging: Packed in a cardboard box and biodegradable filling for protection. This option is great if you need to stock up on your favourites.

Signature Packaging: Gift wrapped in twine with an APPELLES label and tag. Secured in a bubble bag to ensure your gifts arrive in perfect condition.

Unfortunately, we are unable to offer additional gift wrapping to your order, so please ensure you select gift wrap at checkout if you would like your orders packed as per their items.

Most of our packaging is made out of PET plastic which is a safe, lightweight and 100% recyclable plastic.

The following terms apply to all promotional codes, unless otherwise stated.

To redeem the promotional code, code must be applied at checkout. We are not able to retro apply codes once an order has been placed/processed. Code is valid for one time use per one customer. No rain checks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders.

Please visit our Terms and Condition spage. Or contact us at info@appelles.com for any further information.

As we have redesigned our website, you will be required to create a new account.

We still have access to your previous account details on our backend.

Any orders placed on our newly designed website will be stored under your new account information going forward. If you have any questions, please contact us at info@appelles.com.

APPELLES ships from Australia to most countries worldwide. Due to regulation updates, we are unfortunately no longer able to ship to the European Union (including the United Kingdom), Russia, Turkey, and North Korea. For more information, please visit our Shipping Page.

Upon completing your purchase, a confirmation email and invoice will be forwarded to the email address provided at time of ordering. Be sure to check your junk/spam folder. For further information, please contact us at info@appelles.com.

We aim to dispatch orders within 1-3 business days, however delays may be experienced during peak promotional times. Please visit Australia Post for a delivery ETA here or contact our Customer Experience team at info@appelles.com

For any more shipping information, please visit our shipping page or email us at info@appelles.com

Only items purchased on the APPELLES website can be returned to appelles.com for a refund or exchange. Unfortunately, we are unable to accept items purchased from a retail partner. If you have purchased an APPELLES item from a retail partner, please contact the original retailer directly.

If you are not completely satisfied with your order, that’s ok – you have up to 14 days from the date of purchase to return your product, subject to the below.

• If the product is unused and in saleable condition, we can refund you in full using the same method of payment as your initial purchase or exchange it for an alternative product. 
• If you’ve used less than 10% of the product, we will happily offer an exchange for an alternative product. If you’ve used more than 10% of the product, we are unable to offer a refund or exchange. 
• We are unable to exchange or refund gift vouchers or promotional items.
• All returned products will be inspected by our Returns Team upon arrival back to us. You are responsible for any additional return shipping charges.

If you have any concerns regarding a recent purchase or would like further assistance regarding any of the above, please contact us at info@appelles.com as soon as you can with your order number and details of your enquiry or purchase.

If you are not completely satisfied with your order, that is okay. You have up to 14 days from the date of purchase to return your product, subject to our terms and conditions.

All orders and applicable shipping costs are in Australian Dollars (AUD).

Our products are developed, formulated and tested here in Australia. We are currently working with our Australian manufacturing partners to have all retail production within Australia in the near future. Our production is currently in a combination of Australia and PRC (using Australian sourced raw materials, such as essential oils) due to our global distribution network. All our manufacturing sites have stringent quality control and are overseen by our development department here in Sydney to ensure the quality is always maintained to the highest standards. Our candles are made entirely in Australia.

Ingredients are listed under the ingredients heading on each individual product page.
However, should you require further details please contact us at info@appelles.com and we will be happy to assist you.

APPELLES products have been specifically designed to incorporate the finest essential oils and ingredients sourced from both science and nature. To ensure our products are efficacious, we continue to use non-natural ingredients that benefit the skin and hair. At this time, APPELLES products are not natural or certified organic.

APPELLES is strongly against animal testing, and as such products are not tested on animals.

The storage and cautions are listed on each product label, please refer to your packaging. As a general rule, store below 21℃.

• If you have an existing account, please anticipate a system-generated email in your mailbox, you will be able to reactivate your account by following the direction in the email.
• ​If you don’t have an account, create an account here and we will guide you with the set up.

• Our improved navigation helps you effortlessly browse through our collections.
• Samples will now be automatically
  added to your cart with all orders, so you can try new products with ease!
• Every order is thoughtfully packaged in sustainable materials. You can enjoy a
  complimentary upgrade to premium gift wrapping by selecting it at checkout.

If you're already subscribed, your subscription has carried over.

Your privacy is a top priority for us. All personal information is stored securely and used solely for providing our services.

We're here to help, please email us at info@appelles.com.

Contact us if you have any questions regarding on your account!