We offer Free Standard Shipping on all Australian orders over $50 or $10 flat rate for orders under $50.

• We send our packages with Australia Post
• Delivered within 5 working days* (Metro areas)
• Delivered within 7 working days* (rest of Australia)
• Select Standard Shipping at checkout

We aim to dispatch all orders within 1-3 business days, however delays may be experienced during peak promotional times. Please allow up to 10 business days for high peak periods. We are unable to hold orders for delayed dispatch, nor arrange for orders to be delivered on a particular day by any delivery or courier service, both domestically and internationally.

Should a parcel be returned to APPELLES due to any of the following reasons, we are happy to arrange a redelivery with a charge of AUD $10. Your order may be returned if:

• an incorrect, incomplete or insufficient address provided by the recipient
• a parcel is not collected from the post office within the allocated time frame
• the parcel is rejected.

Should you wish to cancel your order and seek a refund request, we will arrange a full refund minus the initial shipping fee. Should there be no initial shipping fee we will refund your order total minus AUD $10 to cover the cost of your parcel being returned to us.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@appelles.com should you require further details regarding your order or its delivery.

We offer Express Shipping for a flat rate of $15.00 Australia wide

• We send our express packages with Australia Post
• Delivered within 3 working days (Metro areas)
• Delivered within 4 working days (rest of Australia)
• Select Express Shipping at checkout
• Express Shipping may not be available during peak promotional times

Should a parcel be returned to APPELLES due to any of the following reasons, we are happy to arrange a redelivery with a charge of $15 AUD for express shipping or $10 AUD for standard shipping. Your order may be returned if:

• An incorrect, incomplete or insufficient address provided by the recipient
• A parcel is not collected from the post office within the allocated time frame
• The parcel is rejected.

Should you wish to cancel your order and seek a refund request, we will arrange a full refund minus the initial shipping fee. Should there be no initial shipping fee we will refund your order total minus AUD $15 to cover the cost of your parcel being returned to us.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@appelles.com should you require further details regarding your order or its delivery.

Please note, our flat rate shipping is within reason and we reserve the right to review this offer for larger orders.

New Zealand - $30 AUD Flat Rate (Please allow 5 – 7 working days for delivery)

Orders are dispatched within 1-2 business days once an order confirmation is received. Please allow for up to 5 business days during promotions.

North America Shipping - $39 AUD Flat Rate (Please allow 6 – 10 working days for delivery)

Orders are dispatched within 1-2 business days once an order confirmation is received. Please allow for up to 5 business days during promotions.

Asia / Oceania Shipping - $40 AUD Flat Rate (Please allow 6 – 10 working days for delivery)

Orders are dispatched within 1-2 business days once an order confirmation is received. Please allow for up to 5 business days during promotions.

Middle East Shipping - $45 AUD Flat Rate (Please allow 6 – 10 working days for delivery)

Orders are dispatched within 1-2 business days once an order confirmation is received. Please allow for up to 5 business days during promotions.

Rest of the World Shipping - $45 AUD Flat Rate (Please allow 6 – 10 working days for delivery)

Orders are dispatched within 1-2 business days once an order confirmation is received. Please allow for up to 5 business days during promotions.

Countries we ship to:

Afghanistan, Albania, Algeria, Angola, Anguillia, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension and Tristan da Cunha Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo (Democratic Republic), Congo (Republic), Costa Rica, Cote d’Ivoire, Cuba, Curacao, Dijbouti, Domincan Republic, Dominica Ecuador, Egypt, eSwatini, Ethopia, Falkland Islands (Malvinas), Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana Gibraltar, Iceland, Iran, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya Liechtenstein, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Montserrat, Morocco Mozambique, Myanmar (Burma), Namibia, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Panama, Paraguay, Peru, Puerto Rico, Reunion, Romania, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon Saint Vincent and Grenadines, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, Sudan Suriname, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkmeinstan, Turks and Caicos Island, Uganda, Ukraine,Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe

Countries we don't ship to: North Korea, Turkey, Switzerland, Russia, All UK and EU Countries

Unable to Ship to UK & European :

Due to regulation updates, we are unable to ship to Europe/UK at this time.

Unable to Ship to Russia:

AusPost Economy, Standard and Express letter and parcel services to Russia are temporarily suspended due to recent customs changes in Moscow and limited air capacity.

Due to the ongoing strike at Canada Post, we are currently unable to ship orders until further notice. We understand that this may cause inconvenience, and we sincerely apologize for any disruption this may bring to your plans.

Please rest assured that we are actively monitoring the situation and will provide updates as soon as we have more information. In the meantime, we encourage you to reach out to our customer service team if you have any questions or concerns.

Thank you for your understanding and patience during this time.

International delivery costs do not include any taxes or duties applied by the destination country and it is important to note that there are some restrictions and limitations imposed by certain Customs Authorities. It is advised to contact your local customs office for any information on what these charges, limitations and restrictions may be. Any additional charges (if applicable) are the sole responsibility of the delivery recipient.

For more information, please visit AusPost's International Shipping Guide.

Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.

If you decline to pay the applicable taxes and duties and your order is returned for this reason, or due to the total order exceeding limitations and restrictions, initial shipping costs will not be refunded.

A signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Please note that international couriers will NOT leave a parcel unattended.

Should a parcel be returned to APPELLES due to any of the following reasons, and a re-delivery requested by the recipient, a fee of $40 AUD will apply:

• Multiple unsuccessful delivery attempts,
• An incorrect or incomplete address is provided,
• Failure by the recipient to contact the delivery service in their receiving country to arrange a re-delivery,
• If a parcel remains unclaimed by the recipient or,
• Failure to pay duties/taxes applicable to the receiving country.

Should a refund be requested due to any of the above reasons for the return, the initial shipping charge will not be refunded.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@appelles.com should you require further details regarding your order or its delivery.

Please note, our flat rate shipping is within reason and we reserve the right to review this offer for larger orders.

All retail orders are distributed from our warehouse in Australia. At this time, we do not have alternate distributors available.