If you are not completely satisfied with your order, that’s ok – you have up to 14 days from the date of purchase to return your product, subject to the below.
Only items purchased on the APPELLES website can be returned to appelles.com for refund or exchange.
If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
If you’ve used less than 10% of the product, we’ll only offer a product exchange. If you’ve used more than 10% of the product, no refund or exchange can be given.
We can’t exchange or refund gift vouchers or promotional items.
Please send all returns and refunds to the below address:
APPELLES Apothecary & Lab
4-6 Meeks Road, Marrickville
NSW 2204 AUSTRALIA
If you have received an incorrect order please contact us on 1300 038 429 or at email@example.com as soon as you can with your order number and details of the incorrect or damaged product.
Choose 2 Complimentary Travel Size Amenities to add to your cart from the selection available on /cart page. You must click ADD TO CART for samples to be added to your cart. We cannot guarantee samples in basket will be available at time of ordering. We reserve the right to change the sample choice dependent on availability. Only 2 samples per transaction. NOTE: there must be at least 1 paid product in your basket for free samples to be applicable.
Not valid with online gift voucher purchases.
STANDARD SHIPPING AUSTRALIA WIDE
*Free when you spend $80 or $9.95 flat rate for all orders under $80
- Delivered within 5 working days (Metro Areas)
- Delivered within 7 working days (Rest of Australia)
- Select Standard Shipping at checkout
EXPRESS SHIPPING via Australia Post (Only available during select times)
$15.00 flat rate Australia wide
- Delivered within 3 working days (Metro Areas)
- Delivered within 4 working days (Rest of Australia)
- Select Express Shipping at checkout
APPELLES is proud to offer international delivery to our overseas customers in the below regions. NOTE: WE DO NOT SHIP TO EUROPE.
- NEW ZEALAND: $30 AUD flat rate for all orders. Please allow 5 – 7 working days for delivery. **
- ASIA & PACIFIC: $39 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery. **
- NORTH AMERICA: $39 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery. **
- SOUTH AMERICA: $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery. **
- AFRICA: $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery. **
International delivery costs do not include any taxes or duties applied by the destination country. These additional charges (if applicable) are the sole responsibility of the delivery recipient. It is advised to contact your local customs office for any information on what these charges may be.
Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.
If you decline to pay the applicable taxes and duties and your order is returned, initial shipping costs will not be refunded.
Delivery of International Orders
Signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Re-delivery fees may apply for parcels which are required to be returned to the sender after a failed delivery attempt.
All orders and applicable shipping costs are in Australian Dollars ($ AUD). All international orders are exempt from G.S.T (Australian Goods and Services Tax).
Payment over the Internet can be made via our secure check out page using Visa, MasterCard, Amex, PayPal and Afterpay.
All prices are quoted in AUD ($) and include Goods and Services Tax (GST) for Australian customers. Pricing for International orders is as per the products page.
Any changes made to this policy will be maintained and be visible from this website.
APPELLES collects personal data for the sole purpose of processing your order and to provide updates of upcoming new products and launches via a newsletter. You have the option of not subscribing to the newsletter should you wish to do so.
We will never sell or provide these details to any third party organization without your written consent. You will not receive any unsolicited mail as a result of you ordering from APPELLES.
By submitting information to APPELLES you consent to the collection and use of this information by APPELLES and Australia Post in the fulfillment of your order.
Information provided by you to APPELLES when placing an order or registering on our website includes:
• Delivery Address
• Phone Number
• Email address
• Payment Information
The APPELLES website has been designed to protect any personal information collected online from unauthorized access and undergoes regular security updates. Although APPELLES engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure.
We expect you to maintain the confidentiality of your username and password for your APPELLES account and you have the opportunity to update your personal information by logging into your account.
APPELLES may, from time to time, use technology to track buyer behavior and site analysis. This information is used to assist strategic development and audit usage of the site.
Some of the cookies are strictly necessary for the functionality of the site while others are used to enhance the performance and your user experience.
Unless otherwise stated all rights, including copyrights, content, text and graphics of the APPELLES website are owned and controlled for these purposes by the Vanity Group Pty Ltd.
You are not permitted to copy, broadcast, download, store, transmit, show or display in public, adapt or change in any way the content of these APPELLES pages for any purpose whatsoever, in any medium, without the written permission of the Vanity Group Pty Ltd.
Sign up to our newsletter by clicking the subscribe button in the footer of www.appelles.com. You will receive an email after you have subscribed with a code to enter at checkout for you to redeem your free Body Bar 150g with your next order. Please note this code is not valid in conjunction with any other order or promotion and is only valid for 30 days. Not valid with Online Gift Vouchers. Code is one time use only. Free gift is subject to availability and may be substituted for alternate product of similar value.
PLEASE NOTE: subscribing to our newsletter does not mean you have created a customer account for purchase. Please proceed to the My Account Page to create an account for purchase.
Your email address will be used for our own marketing purposes upon your consent till such time as you unsubscribe. You can unsubscribe at any time.
APPELLES has put a number of protections in place to ensure that your transactions are extremely safe and that your information is secure.
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer). It encrypts all your personal information, including credit card number, name and address, so that it cannot be read while the information travels over the Internet. You can tell you are in secure (SSL) mode when a little padlock appears next to the URL.
Your credit card number is removed from our on-line server within a minute of it arriving and is stored on a separate secure server, which is not accessible via the Internet at all. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.
Although APPELLES engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the Internet cannot be guaranteed to be entirely secure.
Any social media plug-ins for Facebook, Instagram, Twitter and Pinterest are used to obtain data for tracking purposes only.
Vanity Group Pty. Ltd.
4-6 Meeks Road
Marrickville NSW 2204 AUSTRALIA
Offer valid until 11.59pm AEST 21st October 2018. Free 150ml Vitamin B5 Lotion with all orders over $80. Enter code BESTSELLER at checkout to redeem. If code not entered at time of checkout, product will not be added to order. Offer not valid in conjunction with any other offer or promotion. Offer valid online only at www.appelles.com. If code not entered at time of purchase, free gift will not apply. We are not able to retro apply codes to orders that have already been placed. We regret that no rainchecks are available for items out of stock. We regret no changes to orders once confirmed.