Where are your products made?

Our products are developed, formulated and tested here in Australia and we and are currently working with our Australian manufacturing partners to have all retail production within Australia in the near future. Our production is currently in a combination of Australia and PRC (using Australian sourced raw materials, such as essential oils) due to our global distribution network. All our manufacturing sites have stringent quality control and are overseen by our development department here in Sydney to ensure the quality is always maintained to the highest standards.

Our candles are made entirely in Australia. 

Where can I obtain a full list of product ingredients?

Ingredients are listed under the ingredients heading on each individual product page. However should you require further details please email us at info@appelles.com and we’ll be happy to assist you.

Do APPELLES products contain parabens?

All our products are completely paraben free. As APPELLES contains ingredients sourced from both science and nature, we continue to be a results driven skincare brand and as such we do not claim to be a natural brand. Though you can be assured we always source the finest quality raw materials to ensure we maintain the highest quality standards.

Is APPELLES an organic or natural brand?

APPELLES products have been specifically designed to incorporate the finest essential oils and ingredients sourced from both science and nature. To ensure our products are efficacious, we continue to use non-natural ingredients that benefit the skin and hair. At this time, APPELLES products are not natural or certified organic.

Can I use APPELLES Skin lotions as a facial moisturiser?

Our APPELLES Skin Lotions have been specifically designed and tested for the nourishment of skin on the body, therefore we would not recommend them for facial use. If you were going to use any of them as a facial moisturiser replacement it would be best to use our Vitamin B5 Skin Lotion, avoiding contact with the eye area. Extracts in our other Skin Lotions are highly active and could irritate eyes or the delicate facial skin. As with any skincare product, if any irritation occurs discontinue use.

Does your company test ingredients or finished products on animals?

APPELLES is strongly against animal testing, and as such products are not tested on animals.

How should APPELLES products be stored?

The storage and cautions are listed on each product label, please refer to your packaging. As a general rule, store below 21℃.

Does APPELLES use preservatives?

To ensure our products are safe and ingredients remain stable our products contain paraben free preservatives that maintain the quality of our ingredients and product shelf life.

Are APPELLES products safe to use during pregnancy?

The APPELLES collection contains premium essential oils. It is known that some essential oils are not recommended for use during pregnancy. For caution, we would advise you seek advice from your healthcare practitioner before use.

Can APPELLES be used on children?

APPELLES is not specifically designed for children, so we would recommend you consult your GP or healthcare professional before using on young children.

How do I care for my candle?

Trim wick 5mm prior to lighting. Do not use candle if glass is cracked or damaged. Place glass candle on cork mat supplied (not available for stater pack) and carefully light the wick. Do not use lid to extinguish candle. Discontinue use when 10mm wax remains in glass.

First time use: When you light your candle for the first time, always allow the wax to burn so that it melts across the entire surface to the edges and pools to the edges of the container. This will effectively assist in preventing tunnelling and help promote an even burn for the duration of the candle’s life. 

Temperature & Light exposure: Candle waxes and fragrances are sensitive to both temperature and light, so try to be careful when storing candles. Try to always store your candles in a cool, dry place away from direct sunlight. This will always help protect it from discolouration and fading. 

Wick trimming: Ensure that your wick is always kept to 5mm long at all times (prior to lighting). We recommend trimming the wick every 3 hours of burn time. When trimming, always extinguish the flame, let the candle cool down to room temperature, remove any wick debris and trim the wick before relighting.

Extinguishing: To extinguish the candle flame, use a snuffer or carefully dip the wick into melted wax and then straighten to prevent smoking and prevent hot wax splatter. Try to avoid blowing candle flames out and do not extinguish with water as this can cause containers to break. 

Disclaimer: Candles are meant to be enjoyed, but it is important that you follow common sense safety rules when using.  We do not take responsibility for misuse. While every effort has been made to ensure accuracy and completeness, no guarantee is given, nor responsibility taken by Appelles for errors or omissions in this information and does not accept responsibility in respect of any information or advice given in relation to or as a consequence of anything contained above. The above information is issued by Appelles for guidance only and we acknowledge that other important precautions may be applicable and that are not contained in this guide.  Therefore, we take no liability for the information contained above in any way, shape or form and we recommend that you seek further information from the relevant authority.

Does APPELLES ship to the EU/UK?

Due to regulation updates, we are unfortunately no longer able to ship to the European Union (including the United Kingdom).

What is APPELLES packaging made from and is it recyclable?

Most of our packaging is made out of PET plastic which is a safe, lightweight and 100% recyclable plastic.

How do I sign up for the APPELLES eDM?

Sign up to our newsletter by clicking the subscribe button in the footer of www.appelles.com. You will receive an email after you have subscribed with a code for your free gift to be applied. Please note this code is not valid in conjunction with any other order or promotion and must be entered in the coupon section to be valid. Subscribing to our newsletter does not automatically create a user account.

What should I do if I’ve forgotten my password?

Select Lost your password? on the My Account page create a new password via email. If you experience any issues simply check out as a guest and be sure to contact our customer care team so they may add your order to your user account.

Where is my closest APPELLES store?

You can find all of our APPELLES stockists listed on the Stockist page of the website. Or simply purchase here, via our online store where we deliver throughout Australia and internationally (excluding the EU/UK).

Where is my order confirmation email?

Upon completing your purchase a confirmation email and invoice will be forwarded to the email address provided at time of ordering. Be sure to check your junk/spam folder just in case.

When will my order be dispatched?

We aim to dispatch orders within 1-3 business days, however delays may be experienced during peak promotional times. Please visit Australia Post for a delivery ETA here or contact our Customer Care Team info@appelles.com

Who should I contact regarding Press Enquiries?

For all Press Enquiries and for further information, please contact info@appelles.com

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